Managed IT to the Channel

Over 20 years of partnerships delivering technical people, solutions and support services to the channel. 

Expertise across a multitude of technology disciplines

5i – filling the technical expertise gaps for channel partners. Working with IT Service Providers, MSP’s, resellers, SI’s when they: 

Face a temporary technology skills gap for projects

Don’t wish to skill up technical resources for a single opportunity / project

Want to broaden deliverables with a customer and keep them close

Our expertise across a multitude of technology disciplines means channel partners don’t have to miss out on opportunities and revenue streams that are outside of their normal skillsets, all while maintaining full control of the customer relationship.

Testimonials

5i supports partners representing all sectors, from financial services to government departments and manufacturing. Take a look at what they say about partnering with 5i and the value they get.

“We have worked with 5i for a number of years on several complex projects and have always been impressed by their expertise, professionalism and general helpfulness. They have been a pleasure to work with.”

“5i make working with them easy, with enough processes in place to make sure nothing is missed for the customer, while avoiding too many hoops to jump through. We have built a strong relationship over the years and have complete trust in them as a partner.”

“I use 5i because they have integrity with a professional and flexible approach to all our requests. Coupled with their desire for end user satisfaction using a team of highly skilled and experienced consultants.”

Why work with 5i?

Exploratory; scoping sessions to understand what you want to achieve.

We will engage with all the relevant stakeholders and have exploratory sessions to put those ambitions into context.

During a Strategy Review we will look at current technology and services, review requirements, identify any gaps. Identify commercial arrangements that better suit the customer and begin workshopping different technical approaches

Continuing our discussions we will consider: risks, timescales; costs; refresh; software refresh; roadmaps; existing infrastructure, historic investments and provide an overview of initial recommendations.

We design the solution, high level design for or low level design depending on requirements.

A site audit may be needed, we will look at project business justification, proposed services, detailed implementation plan, scope, acceptance criteria, and control parameters.

By accessing expertise in different technologies

By securing additional complementary business

By filling skills gaps with our experts   

With access to specialist skillset fulfilment

By delivering more and keeping the competition out

Expertise you can rely on, when you need it

Access the expertise you need when you need it, complementing or bolstering your in house skills – we can help channel partners from design, implementation, support and with a managed service – whatever you need across:

CLoud
COLLABORATION
NETWORK SECURITY
CYBER SECURITY
INFRASTRUCTURE
VIRTUALISATION
CONNECTIVITY
NETWORK

How we engage

Channel sales

Our sales team will support your sales team as needed during the sales process. They are always happy to discuss opportunities and understand where our experts can address any gaps we can help you fill.

Presales skills

You and your customers will engage with some of the most experienced experts in their fields.

Project management

Project team are integral to our years of success. For bigger projects we will incorporate full Project Management where the team will provide constant engagement with you and your customer. On smaller projects we will include Project coordination as standard to ensure seamless collaboration between partner project teams and customer.

Post sales

From implementation to support, our team can deliver as much or as little as you need and as pre agreed in the pre sales process. We have 1st, 2nd and 3rd line expertise on hand to deliver support on contracts that complement your own.   

How we deliver

Processes, procedures are essential for the successful delivery of IT services – even more so when you are working as part of a larger project with partners.   

ISO 27001

ISO 27001 compliance is a comprehensive international framework that guides organisations in managing, monitoring, reviewing, implementing, and maintaining their information security.

ISO 9001

ISO 9001 is an international standard that sets out the requirements for a quality management system. International standards can help businesses of all sizes build confidence with consumers, meet regulatory requirements and gain access to world markets.

PCI DSS

We’ve enhanced the security of their offerings by becoming PCI DSS compliant, the Payment Card Industry data security standard set up to help businesses process card payments securely and reduce card fraud.

ITIL

Our services teams are trained to ITIL Foundation Level as a minimum, with key staff receiving additional training to reflect their role within the service management structure.